For BPOs, GCCs & Staffing Firms in India
Screen the whole walk-in queue before lunch.
AssessAll is a BPO hiring assessment platform Indian contact centres, global capability centres (GCCs) and staffing firms use to screen candidates for voice, chat, and back-office roles. One shareable link or QR code runs AI-scored spoken English, listening comprehension, typing speed and accuracy, workplace aptitude, and customer-scenario judgement in a single sitting — on any phone, with no candidate accounts to create — and every attempt carries proctoring evidence and an integrity band. Pricing is per candidate in rupees at ₹30 per credit, and ranked results appear the moment a candidate submits.
Walk-in and campus volume outruns the recruiter
A Saturday walk-in drive or a campus day produces hundreds of candidates in hours, and the panel becomes the bottleneck. A QR code on the registration desk lets every applicant assess on their own phone while they wait, and the ranked, integrity-banded list builds live — so interview slots go only to the people worth interviewing.
Domestic processes are not an English test
A Hindi, Tamil, Telugu, Kannada, Bengali, Marathi or Malayalam voice process needs listening, comprehension and customer judgement in that language — and an international process needs accent-neutral English plus the judgement to hold an irate call together. AssessAll captures and AI-evaluates speech in English and Indian languages, and pairs it with situational judgement so the shortlist reflects the whole agent, not just their accent.
Attrition means you never stop hiring
Contact-centre attrition turns hiring into a permanent wave rather than a project, and a per-seat assessment licence bought for peak sits idle in the trough. AssessAll is pay-per-candidate: no seats, no licences, no annual contract — a wave of 40 costs what 40 candidates cost, and a wave of 4,000 costs what 4,000 cost.
Tier-2, tier-3 and work-from-home hiring you cannot see
Hiring into Coimbatore, Indore, Jaipur, Kochi, Bhubaneswar, Nagpur or Visakhapatnam — or fully work-from-home — means assessing people the panel will never meet. AI proctoring captures an ID baseline photo, monitors face presence and tab switches, and grades every attempt High, Medium or Low on integrity, with the evidence attached for review before an offer.
What you get
Built for bpo & gcc hiring in india
AI-scored spoken English
Speaking, listening, and dictation-style tasks scored by AI speech engines on submission, with per-role pass thresholds you control — built for accent-neutral international processes and for English-plus-regional domestic accounts.
Indian-language voice capability
The voice stack captures and evaluates speech in Indian languages as well as English, so screens for domestic regional-language processes can be built to your account's script and rubric. Scoped with you rather than sold off the shelf — talk to us about the languages your processes run in.
Customer-scenario judgement
Situational judgement items measure empathy, de-escalation, ownership, and process discipline — the behaviours that decide QA scores and early attrition after nesting.
Typing, written English & workplace aptitude
Speed and accuracy, written comprehension, numerical and logical reasoning, and attention-to-detail batteries for chat, email, data, KPO and back-office processes — drawn from a 50-test aptitude catalogue.
One-link cohort delivery
Every wave runs on a share link or QR code. Candidates create no account, the player is mobile-ready and resumable, and it tolerates weak connections — which is what makes walk-in desks, campus halls and remote drives practical.
Proctoring with photo evidence
ID baseline photo, face-presence and additional-face detection, tab-switch and screenshot monitoring — with the evidence attached to each attempt for recruiter review and an integrity band on every result.
TNA Studio for the training layer
Beyond hiring: describe an account's training requirement and AI designs a bespoke training-needs analysis, delivered through the same share links, returning individual reports and a group report that separates the gaps training will close from the ones it will not.
Bundles for the Indian market
Screening bundles for employers. Prep and practice for candidates.
For BPOs, GCCs and staffing firms, bundles are recommended battery configurations you launch from your dashboard and pay for per candidate in credits. For candidates preparing for a BPO or GCC application, prep products are one-time rupee purchases in the Store — no employer account needed.
For BPOs, GCCs & staffing firms (B2B)
Per-candidate screening batteries. Launch with a share link or QR code; every attempt returns AI scores, an integrity band, and a ranked place in your dashboard. Configurations below are typical — add or remove components and the credit cost follows.
Voice Essentials Screen
The fast filter for walk-in desks, job fairs and campus halls.
- AI-scored spoken English (speaking + listening)
- Customer-scenario judgement (SJT)
- Proctoring with ID baseline photo
- Ranked results on submit
Voice Pro Screen
Full-stack agent screen for international voice accounts.
- Everything in Voice Essentials
- Typing speed & accuracy
- Written English & comprehension
- Recruiter-reviewable proctoring evidence
Chat, KPO & Back-Office Screen
For non-voice processes: chat, email, data, KPO and support ops.
- Written English & comprehension
- Typing speed & accuracy
- Numerical, logical & attention-to-detail aptitude
- Process-discipline SJT with proctoring
Team-Leader Readiness
Promotion gates for agent-to-TL moves.
- People-handling & coaching-readiness scenarios
- Behavioural workstyle profile
- AI-written development report per person
Customer Interaction Judgement
The Contact Centre Suite's core behavioural screen — 24 scenarios across empathy, de-escalation, ownership and policy judgement.
- 24 situational-judgement scenarios
- Four scored competencies, not one blended number
- Country-neutral scenarios usable on domestic and international accounts
- Add to any screen or run standalone
Account-Type Readiness Screens
Match the screen to the account: healthcare, financial & collections, telco & tech support, or travel & hospitality.
- 22 items per account type
- Vocabulary-in-context, comprehension and account-specific judgement
- Capability measurement only — no regulatory or compliance claims
- Pick one per account, or run two for a multi-skilled pool
Shift-Work Adaptability Profile
The night-shift question, asked properly — sleep discipline, alertness, schedule flexibility and life-boundary energy.
- 24-item psychometric profile
- 42% reverse-keyed items
- Developmental framing, not a pass/fail gate
- Built for night-shift and rotational-roster hiring
Regional-Language Voice Screen
Domestic processes running in Hindi, Tamil, Telugu, Kannada, Bengali, Marathi or Malayalam.
- Speech capture and AI evaluation in your process language
- Customer-scenario judgement written to your account
- Proctoring and integrity band
TNA Studio Wave
AI-designed training-needs analysis for an account or wave.
- Bespoke intake + diagnostic designed by AI from your brief
- Individual reports for every agent
- Group report with trainable-gap analysis
For candidates & jobseekers (B2C)
Preparing for a BPO, GCC or back-office application? Buy practice products directly in the Store, or sign up free and spend 100 free credits on your first assessments.
English for Work — India
Practice packs with AI speech scoring, written for Indian workplace English — rehearse the speaking, listening and comprehension tasks hiring screens actually use.
- AI-scored speaking and listening practice
- Written English and comprehension drills
- A detailed score report after every attempt
Aptitude Practice Tests
Numerical, logical, verbal, abstract and attention-to-detail tests — the formats back-office, KPO and campus screens are built from.
- 50-test catalogue across five bands
- Worked scoring and a feedback report
- Results kept on your profile
BPO Application Mock Screen
Sit a realistic BPO hiring screen before the real one — and get told exactly where you lost marks.
- 22 items in the formats employers actually use
- Coaching-style rationale on every question
- A report you can act on before you apply
Free Starter — Skill Passport
Sign up free, spend 100 free credits on real assessments, and build a verified Skill Passport recruiters can check.
- 100 free credits on signup
- Verified, shareable credentials
- Single assessments from ₹649 when you want more
India price sheet
All prices in INR| Bundle / item | Billed | Price | Includes |
|---|---|---|---|
| Voice Essentials Screen | per candidate | ₹450 | AI speaking + listening, customer SJT, proctoring |
| Voice Pro Screen | per candidate | ₹780 | Voice Essentials + typing, written English, evidence review |
| Chat, KPO & Back-Office Screen | per candidate | ₹600 | Written English, typing, aptitude, process SJT, proctoring |
| Team-Leader Readiness | per person | ₹780 | TL scenarios, workstyle profile, development report |
| Regional-Language Voice Screen | per candidate | Custom | Speech capture + AI evaluation in your process language |
| TNA Studio Wave | per wave | Custom | AI-designed TNA, individual + group reports |
| Customer Interaction Judgement | per candidate | ₹240 | 24 SJT scenarios, 4 scored competencies |
| Account-Type Readiness Screen | per candidate | ₹240 | Healthcare, financial & collections, telco & tech support, or travel & hospitality |
| Shift-Work Adaptability Profile | per candidate | ₹150 | 24-item night-shift and rotational-roster profile |
| B2C: BPO Application Mock Screen | one-time | ₹249 | Practice hiring screen with coaching rationales |
| Pay-as-you-go credits | per credit | ₹30 | Top up any amount; spend on any assessment |
| Credit packs | 250 / 1,000 / 5,000 | Volume discounts up to 13% | See /pricing for current pack rates |
| B2C: aptitude practice tests | per test | ₹150 | 50-test catalogue with feedback reports |
| B2C: single assessments | one-time | from ₹649 | Individual assessments with AI feedback reports |
In India, AssessAll is quoted and charged in rupees (1 credit = ₹30; USD is available for international entities at US$0.50 per credit). B2B bundle prices are typical configurations — the final per-candidate cost is the sum of the components you include. GST applies as per prevailing rates.
Common use cases
- Voice-process screening for domestic and international accounts
- Chat, email, KPO and back-office batteries
- Walk-in and job-fair drives via QR code
- Campus and fresher hiring at volume
- GCC and shared-services entry-level screening
- Work-from-home and tier-2/tier-3 agent screening with proctoring evidence
- Agent-to-team-leader promotion gates
- Pre-nesting training-needs analysis for new accounts
Pricing for indian bpos & gccs
Pay per candidate in rupees: 1 credit = ₹30, and a typical BPO screening battery runs 15–26 credits (₹450–780) per candidate, with volume pack discounts up to 13%. No platform fee, no seat licences, no annual contract — and new organisations get 250 free credits, enough to screen a full pilot wave before spending anything.
Frequently asked questions
How do BPOs in India screen candidates online?+
Most combine a spoken-English or regional-language check with typing, aptitude, and situational-judgement tests. AssessAll runs all of these in one proctored online sitting: candidates open a share link or scan a QR code on any phone, complete AI-scored speaking, listening, typing, aptitude and customer-scenario sections, and recruiters see ranked, integrity-banded results the moment each candidate submits — which is what makes a walk-in queue or a campus hall assessable in a single morning.
Do you have screens for specific account types?+
Yes — the Contact Centre Suite includes account-type readiness screens for healthcare, financial and collections, telco and tech support, and travel and hospitality, at 8 credits (₹240) per candidate each, alongside a 24-scenario Customer Interaction Judgement screen and a Shift-Work Adaptability profile for night-shift and rotational rosters. They measure the vocabulary, comprehension and judgement a given account demands — capability only; they make no regulatory or compliance claims about any industry.
What does BPO candidate screening cost per candidate in India?+
You pay per candidate assessed, not per seat: a typical screening battery costs 15–26 credits, i.e. ₹450–780 per candidate at ₹30 per credit. Credit packs bring that down by up to 13%, and new organisations get 250 free credits — enough to run a pilot wave before spending anything. There is no platform fee, no seat licence and no annual contract.
Can you screen for domestic regional-language processes, not just English?+
Yes. The voice stack captures and AI-evaluates speech in Indian languages as well as English, so a screen for a Hindi, Tamil, Telugu, Kannada, Bengali, Marathi or Malayalam process can be built to your account's script and rubric, paired with customer-scenario judgement written for that customer base. Regional-language screens are scoped with you per account rather than sold off the shelf — tell us which processes you run and we will configure them.
How is this different from other assessment platforms used in India?+
Platforms like Mercer Mettl, SHL, Versant by Pearson and iMocha are established in Indian hiring, each strong in its own area — language testing, cognitive libraries, coding. AssessAll's difference is packaging and price: AI-scored speech, typing, aptitude, customer judgement and proctoring in one sitting behind one link, priced per candidate in rupees rather than per seat or per annual licence, with the same platform also covering the training-needs analysis and pre/post measurement that follows the hire.
Can candidates take the assessment on their own phones?+
Yes. Delivery is a share link or QR code — candidates create no account, the player is mobile-ready and resumable, and it tolerates unstable connections. That is what makes walk-in drives, campus days, and tier-2/tier-3 or work-from-home hiring practical without shipping anyone to an assessment centre.
How does AssessAll keep remote assessments honest?+
AI proctoring captures an ID baseline photo, monitors face presence and additional faces, and tracks tab switches and screenshots. Every attempt is graded High, Medium, or Low on integrity, with the photo evidence attached for the recruiter to review before an offer — so a remote or provincial hire carries the same evidence as one assessed in your office.
Do GCCs and shared-services centres use this too?+
Yes — the same batteries screen entry-level and analyst hiring for global capability centres and shared-services operations, with the aptitude, written-English and process-judgement components weighted for non-voice work. Because assessments map to a competency framework, the same evidence carries forward into internal mobility and capability audits rather than being thrown away after the hire.
Can AssessAll identify training needs for existing agents?+
Yes — TNA Studio. Describe the account, cohort and requirement, and AI composes a bespoke training-needs analysis (intake, diagnostic scenarios, and the analysis framework). Agents complete it through a share link; the platform returns individual reports and a group report showing which gaps are trainable and which are process or staffing problems — useful for nesting, upskilling waves, and training providers serving BPO clients.
Can individual candidates use AssessAll to prepare for BPO hiring?+
Yes. Candidates can sign up free with 100 credits, practise with the English — India suite and the 50-test aptitude catalogue (₹150 per test), or buy single assessments from ₹649 in the Store. Every attempt returns an AI-written feedback report, and results build a verified Skill Passport that can be shared with recruiters.