Trust, privacy and troubleshooting

The assessment will not move on to the next question. What do I do?

Reload the page and carry on — your answers are saved as you go, so reloading costs you nothing.

First, reload the page — the keyboard shortcut is Ctrl+R on Windows, or Cmd+R on a Mac. This is safe. Your answers are saved continuously as you work, so you will come back to the same place with everything you have already entered still there.

If it happens again on the same screen:

Check your connection. A screen that will not advance is most often a request that never reached us. If you are on hotel or public wi-fi, or on a phone hotspot, move to a steadier connection if you can.
Sign out and sign back in, then choose Resume on the assessment. This rebuilds the session cleanly.
Try a different browser — a current Chrome, Edge, Safari or Firefox.

You will not lose your work, and you will not be penalised. If none of the above frees it up, tell your HR contact or contact us with the name of the assessment and roughly when it happened. We can see the attempt from our side, unstick it, and you continue from where you stopped.

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