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Trust, privacy and troubleshooting

Which browsers and devices work?

A current Chrome, Edge, Safari or Firefox on a laptop or desktop is the safest choice; phones work for most assessments but are not ideal.

Browsers. Any current version of Chrome, Edge, Safari or Firefox works. Keep it updated — very old browser versions are the single most common cause of a screen that renders oddly.

Device. A laptop or desktop is best. The screens are designed for a wider display, reading is easier, and typed answers are quicker. Phones and tablets work for most assessments, but anything with long written responses, detailed exhibits or drag-and-drop is noticeably harder on a small screen.

Connection. A steady connection matters more than a fast one. Your answers save as you go, so a brief drop is not a disaster, but a connection that keeps dropping makes for an unpleasant hour.

Other things worth doing before you start:

  • Close other heavy tabs and applications.
  • Turn off notifications if you can — some assessments are timed.
  • If the assessment uses your camera, allow access when the browser asks. Only proctored assessments request it, and the request is always visible.
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