A participant says they cannot see the assessment
Almost always one of three things: the wrong email address, an account not yet activated, or looking in the wrong tab.
Check these in order — they cover nearly every case:
1. The email address. Assignments attach to a specific address. If they signed up with a personal address instead of the one you invited, their assignment is sitting on the other account. Have them sign in with the invited address.
2. Account activation. People imported from a roster must accept their invitation before an assignment can be created for them. If they were skipped at launch for this reason, invite them, then relaunch — already-assigned people are not double-assigned.
3. The right tab. Assigned items live under Assessments → Shared with my organisation, not in the public library. That tab only appears when something has been assigned.
If all three check out, contact us with the participant's email and the assessment name and we will trace it.
More in “For HR and organisation admins”
- Watch: the complete admin walkthrough (7 minutes 19 seconds)
- I am new to AssessAll. What is the fastest route from nothing to results?
- How do I add people to my organisation?
- How do I assign an assessment to a group of people?
- How do credits work?
- DISC Prism: how do I choose which lens report participants get?
- Where do I see my team's reports?
- Can I run an assessment without adding people as users?