AssessAll for BPO & Contact Centres
Volume hiring that still hears every voice.
BPOs and contact centres use AssessAll to screen thousands of candidates for voice, chat, and back-office processes — AI-scored spoken English, listening comprehension, typing speed and accuracy, and customer-scenario judgement in one sitting, with integrity bands on every attempt.
How bpo & contact centres teams use AssessAll
Voice-process screening
Spoken-English fluency and pronunciation scored by AI speech engines against per-role thresholds.
Chat & email processes
Written English, typing speed/accuracy, and comprehension assessment sets.
Walk-in drive assessment
Candidates assess on tablets or their own phones; recruiters see ranked results live.
Team-leader promotion gates
People-handling and coaching-readiness assessment for agent-to-TL moves.
Adaptive mock calls
A spoken role-play where the customer answers back — the counterpart reacts to what the candidate actually said, hardening or softening, and the report carries the full transcript and escalation arc.
Account-type readiness
Screens matched to the account: healthcare, financial and collections, telco and tech support, or travel and hospitality.
Typical instruments for this industry
Frequently asked questions
How fast are BPO screening results?+
Instant. Speech is AI-scored on submission; recruiters see ranked candidates with pass/fail against role thresholds in minutes, not days.
What does BPO screening cost per candidate?+
Assessment sets are metered in credits — a typical voice-screening assessment set is 15–26 credits (₹450–₹780) per candidate, with pack discounts for volume. The adaptive mock call, where the customer responds to the candidate, is 20 credits (₹600).
Can you assess how a candidate handles a difficult customer, not just how they speak?+
Yes — that is what the adaptive mock call measures. The candidate takes a live-style inbound call and the customer reacts to what they actually say, softening when they are handled well and hardening when they are not. It is scored on ownership, de-escalation, resolution quality, honesty under pressure and spoken clarity, and the report shows the full transcript alongside the customer's escalation arc turn by turn.
Do you have screens for specific account types?+
Yes — the Contact Centre Suite includes readiness screens for healthcare, financial and collections, telco and tech support, and travel and hospitality accounts, plus a 24-scenario Customer Interaction Judgement screen and a shift-work adaptability profile for night-shift and rotational rosters. They measure the vocabulary, comprehension and judgement each account demands — capability only, with no regulatory or compliance claims about any industry.
Let's design your bpo & contact centres assessment set
Watch
Short films on assessment in your sector.
Screen an entire batch in one sitting, without lowering the bar.
Reading, writing, listening and speaking — properly measured.